Terms, Rescheduling, Refund & Privacy Policy

Clear, parent-friendly guidelines for live online classes at IndicVani Language Academy.

1. Scheduling & Rescheduling

We understand school events and family travel happen. Our scheduling terms are designed for maximum convenience:

  • 24-Hour Free Rescheduling: Notify us via WhatsApp or email at least 24 hours prior to class to arrange a complimentary makeup session.
  • Tutor Punctuality Guarantee: If a tutor ever misses or delays a session, a full makeup class plus an extra bonus session is provided free of charge.
  • Timezone Alignment: All class invites are sent with calendar reminders synced to your local timezone.

2. Tuition & Refund Policy

IndicVani operates with complete transparency and zero hidden lock-in clauses:

  • Free 30-Min Trial: No payment or card details are required before experiencing your trial class.
  • Flexible Term Refunds: If you discontinue a 10-week term bundle early, unused classes are refunded on a pro-rata basis (adjusted at the standard single-session rate for completed classes).
  • Free Tutor Re-Matching: Request a different mentor anytime at no extra cost.

3. Student Safety & Privacy

Protecting student and family data is our highest priority across all regions (including GDPR, Australian Privacy Principles & UK GDPR):

  • Strict Data Confidentiality: Parent contact details and student information are used solely for class coordination and are never sold or shared with third parties.
  • Child-Safe Online Environment: All sessions are conducted via secure, invite-only Zoom / Google Meet links with vetted educators.
  • Questions & Support: Contact admissions@indicvani.com anytime for data or account requests.